i couldn't find a technical support section so here it is.

i get this unknown file error and follow the steps to get past it but nothing happens. i keep getting the unknown file error. so i have a few questions.

1. is enmasse actually telling me to download the client when i have the retail version sitting right behind me.

2 how the hell am i getting an unknown error. why am i not getting a bug report to send.

so now that that is out of the way. like seriously they want me to waste 24 gig to download the client. im Canadian we don't have unlimited bandwidth. i know it isn't their job to monitor our bandwidth. but it is their job to make sure their client is working correctly. so why is it coming up with unknown file error. obviously they have ran into this because there is help sections about it in the support.