Tonight however I was in SM with a friend and in the middle of the instance my friend disappeared

Yeah, games with enormous queues never make it.

http://www.leagueofpirates.com/sirvival/queuedance.html

Honestly, this crying is ridiculous. Yeah, the queue sucks but everyone should've seen it coming from a mile away. You wanted to be on THE PvP server, along with thousands and thousands of other people, and you knew this was the PvP server because there were 85 different pre-OB threads on these forums declaring it that, along with full lists of every guild that was planning to roll here.

You don't simply revamp your server system within a month because of a popular closed beta. No matter what EME did, there was no way for them to account for the hordes of idiots who decided to roll on a server with HIGH and FULL written next to it.

Perhaps you and your friend should have done some better planning.

Around noon today I logged into Tera and waited about 10 minutes to get into the game. "Not too bad," I thought. Upon entering the game I took two steps and was kicked out to an error message screen. Hummmm. Ok. I disconnected the game and started over. This time I had to wait more than half an hour to get back into the game. Ok again. I expect a new game to have some glitches although they are annoying.

Tonight however I was in SM with a friend and in the middle of the instance my friend disappeared from the game and was booted to an error message screen, and shortly thereafter so was I. When I loaded the game back up I was placed in a que with over 1700 people and 126+ minute wait. Seriously??? Excuse me En Masse but did you not pay ANY attention to the presales numbers, the enormous amount of people in beta testing, or the ridiculous wait times from last weekend?

Sadly it is clear that En Masse planned poorly for their go-live event and I am afraid what the future holds for normal game play. The best way to kill a game is to completely annoy the players before you go live. After all there are plenty of games that are free to play, lower in cost, and don't require the player to wait ridiculous amounts of time to get into the game.

This was badly done En Masse and I think the players deserve to know why this was not better planned out.

your dumb....

-Slik

No matter how good your business is, you can't accommodate for stupid customers who act against their own self interest. They made a reasonable effort to avoid the situations by informing customers what the server status was like, and people like yourself chose to ignore that information. Consider if the server capacity allowed for 100,000 active players at a time, far exceeding any other game. That 100,001st player who couldn't get in would still make a terrible forum thread decrying the company (FOR CAPTIALSM@! or whatever your schtick is) because they couldn't get in.

As it is, you don't even know what the current server capacity is. It's quite possible that it actually is better than any other contemporary MMO, and despite that they can't manage it. Then what's your case? You're arguing from the view of being "wronged" but you have no data that indicates EME has done a subpar job compared to any other company, and given the same situation, you would be "wronged" no matter what company you turned to. You say "poor server planning" only because your friend can't get in, not because you have evidence that the planning was poor compared to other games.

Your options are fairly simple. Reroll on a less interesting server, find a new game or suck it up. A whiny forum thread isn't going to convince their IT crew that they suddenly need a new cluster of servers, when half the servers are at low-medium capacity. When those empty servers start to fill up, that's when their hardware needs to a change. There's no sense in upgrading an entire cluster when only 1.5 of the servers have problems, and the rest are fine.

Kazamir, expanding a character server is hardly the same thing as expanding a world server. It is not the same principle at all.

Also keep in mind that individual player activity is far higher during an OB period than it will be at 60, when people get bored or feel less need to rush to level cap.