Customer support is a joke? Have you even spoken to customer support?
I doubt it.
I doubt it.
it's far from a crappy suggestion. having the best of the best stuff handed to you because you won the lottery is not how i want my games to be panned out. same goes for the old enchanting, why should the determining factor between who has better stuff be based on who wins the RNG lottery? it's weak mechanics, and green crystals dont make or break gameplay.