Wow, what a bunch of condescending folks here today. Damn. First, just because someone asks a question, I don't automatically assume the worst about the person. For example, I don't think to myself, "he/she is too lazy to look for her/himself", or "they think their time is more valuable than mine".
For me, it is as simple as this: I have empathy for people. I can relate to them. I know what it is like to not know something. It is extremely easy for me to answer a question if I know the answer. I know that answering the question for someone helps them. I feel good knowing I helped someone.
I am the type of person who spends a great deal of time researching things in a game: databases, guides, forums, etc. This still does not stop me from answering a quick question in chat.
Even if you do feel that a person should look up information themselves, is it really necessary to demean them in a forum post?
A/S/L? I love you.
Nah but this community needs more people like you.
"being held accountable" means being held accountable for being arrogant enough that you feel your time is more valuable than that of the players around you.
What? arrogant? preposterous!
I am one of those people who makes snide remarks and gives false information out to questions I feel it is on the onus of EVERY player in game to take the 30 seconds to figure out. I do not appreciate being told your time is more valuable than mine when you say "I COULD find this answer in 30 seconds on my own, but I'm busy grinding. COMMUNITY. ANSWER FOR ME."
So, when you ask questions that could be answered by pressing the "H" key or within 30 seconds on google, I will do my best to waste your time in response with bogus answers.
If you ask legitimate questions (not basic class or basic gameplay questions) I will be happy to respond. Essentially: ask a stupid question, get a stupid answer.
This is not specific to TERA. I do this in all games where people act arrogant enough to claim their time is more valuable than others and that the community is their personal help kiosk.
Further proving your arrogant nature; you post an "i'm quitting because you guys are jerks and I am better than the community than plays TERA" thread.
But, in your eyes you're the injured fawn and we're the mean kids. Goodbye sir!
Making that generalization about people who ask "obvious" questions is rather stupid. I doubt most of the people who ask questions do so because they believe their time is more valuable.
But of course, spending extra time to waste someone else's rather than simply answering because your time is /so/ much more valuable than theirs is obviously not arrogant.
Yes, why have communities at all? Not to help each other? No of course not. On behalf of the community whose time is being wasted by questions I thank you.
Does being overleveled lower your party's drop rate in instances?
lol I'm able to run Tera on a 4-5 year old desktop. Not sure what FPS I'm getting, but it's not too bad.
I've worked almost exclusively in customer service for about 10 years now, and "the customer is always right" has gone out the window pretty much. There are too many customers who do their best to "dupe" employees into giving them something that they don't actually deserve.
GMs are no different.
The OP could have easily approached his problem better.
The GM SHOULD have been able to see a script of the OP's conversation with this "GM Mary" if the company was doing it right.
It's an EXTREMELY sketchy excuse to say "GM Mary was going to give me the rewards for the quest, but I went AFK". I don't blame the GM for being wary and trying to defend procedures.
Everyone I've worked for, even as the lowest level employee, has told me straight up that I don't have to put up with a customer being a complete douche. That's what supervisors and managers are for. I, as the low level employee, could be 100% correct, but either the customer doesn't believe me as a "lowbie" or they're trying to scam me out of something illegally. This is why there's a support system in any company.
The mailman example is both comparable and not. Standing in front of you with your mail, denying you a tangible thing you can see right in front of you, is different than anything having to do with such a large game and bits of data in it. GMs VERY rarely can change code like that, though they do have several tools at their disposal. The GM SHOULD have mentioned that the xp transfer might take awhile, and that the OP could contact him or another GM again if it didn't show up within 2 hours or w/e.
He provided a screenshot of GM Mary stating that. Also, the GM laughed at him. There's an absolute line for customer support, and laughing at a customer is most certainly past that. He needs to get fired. My opinion of EME just dropped. I certainly hope this is not what all their staff is like, or I'm seriously considering dropping my subscription.