Minea's Post History

Eme-title Community Manager
Pennry on 05/14/2015, 10:08 PM - view
Side note: Why do they insist we post bugs in this forum, yet give no option for me to attach a screenshot? Every other support I've used always wants screenshots, video, and whatever else they can get their hands on. /odd

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On character names, please see Treeshark's comment from a recent AMA on Reddit. :)
4 p.m. PDT update on 5/20

We have been making good progress with the EMP refunds and we are pretty confident that all refund process from this issue will be complete by the end of tomorrow (Thursday).

(Please note that refunds can take 3 to 5 business days to post, depending on the bank.)
Leaving a copy here too.

Minea on 05/20/2015, 03:00 PM
The gold/superior innerwear is being added into the undergarments box that you currently obtain with goldfinger tokens. For the inner armor boxes that you purchase, we are refreshing the contents
all fodder will be caught up to our recent offerings, and the semi-enigmatic scroll will be the guaranteed item. Also for the purchasable inner armor boxes from the store, white inner armor will be removed as a potential item, so all you can get are green/blue/gold and other fodders.

The goldfinger token undergarments box and the store-purchased innerarmor boxes will change tomorrow. So you can buy them today, but the new loot table does not go into effect until after the maintenance tomorrow. (And our Support Team will not be exchanging them if you choose to open them today. :) )

As for the bear and other cosmetic items, I don't know when.
The gold/superior innerwear is being added into the undergarments box that you currently obtain with goldfinger tokens. For the inner armor boxes that you purchase, we are refreshing the contents
all fodder will be caught up to our recent offerings, and the semi-enigmatic scroll will be the guaranteed item. Also for the purchasable inner armor boxes from the store, white inner armor will be removed as a potential item, so all you can get are green/blue/gold and other fodders.

The goldfinger token undergarments box and the store-purchased innerarmor boxes will change tomorrow. So you can buy them today, but the new loot table does not go into effect until after the maintenance tomorrow. (And our Support Team will not be exchanging them if you choose to open them today. :) )

As for the bear and other cosmetic items, I don't know when.
Hello everyone,

We will be performing an all server maintenance starting at 7 a.m. PDT on Thursday, May 21. We will be fixing a store item bug and the gold/superior innerwear will become available after the maintenance.

Update 8:39am PDT: Servers are up!

All servers will be under maintenance starting at 7 a.m. PDT on Thursday, May 21.

• Mount Tyrannas - PvP
• Lake of Tears - PvP
• Valley of Titans - PvP
• Tempest Reach - PvE
• Ascension Valley - PvE
• Celestial Hills - RP PvE

The approximate downtime is 2 hours. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)
Edited by: Tonka 8 days ago
Hello everyone,

We will be performing an all server maintenance starting at 7 a.m. PDT on Thursday, May 21. We will be fixing a store item bug and the gold/superior innerwear will become available after the maintenance.

All servers will be under maintenance starting at 7 a.m. PDT on Thursday, May 21.

• Mount Tyrannas - PvP
• Lake of Tears - PvP
• Valley of Titans - PvP
• Tempest Reach - PvE
• Ascension Valley - PvE
• Celestial Hills - RP PvE

The approximate downtime is 2 hours. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)
(You two both crossed the line and need to stop immediately. Personal attacks will not be tolerated. No further warning will be given and that is being lenient. If you come across an inappropriate/offensive post, report and move on please. Do not retaliate.)
Are you still seeing this error?
5:34 p.m. PDT update:

Our service provider has not been able to resolve the issue yet. EMP and Elite Status purchases will remain unavailable until the issue is resolved to prevent multiple charges without the delivery of EMP/Elite Status or significant delay. You are still purchase the items from the store if you already have the EMP though.

We will continue to use this thread to provide updates on this issue and our next update will be sometime tomorrow unless the issue is resolved. Thank you for your patience.