With the recent announcements of layoffs within En Masse, I know a lot of us Tera fans are wondering what comes next for TERA? I know a lot of people have concerns about RNG, lack of content, update speed etc, but I think now that EME/BHS has suffered their first blow in the North American audience they will begin to rethink things. As evidence of this I point to the layoffs themselves, while I do feel for those who lost their jobs, the one thing I took from reading about the layoffs is that EME/BHS knows that TERA needs work if they want to grow their player base and are taking steps to restructure their business. While most have taken this announcement of a "new chapter" as the prologue of F2P I do not believe it is. It was stated that in order to get the NA version of TERA up and running development would have to be split in order to cover all bases, now that TERA is launched in NA I believe that BHS/EME are now focusing on taking steps towards improving TERA.
Queen of the Argons Part 2 is the first step towards fleshing the game out, and I think it is also important to note that it is Part 2. The Korean version of TERA had part one before the NA launch and the NA launch included QoTA1. Now That development of the content for this 2 part expansion of content is completed I do believe that BHS has most likely shifted its focus from it onto the next round of content updates.
If BHS/EME were not listening to the North American audience before these lay offs (which I highly doubt) they certainly are now. TERA has an extremely strong foundation to build upon and has all the potential in the world to grow and flesh out given a bit of time.
I will draw comparisons to FFXIV now, not that it is the most perfect example because there are some key differences, but I have experience with FFXIV dating back to the alpha phases and therefore its the most relevant for me to compare with.
FFXIV's launch was a disaster, there is no denying that, but Square Enix did not fall down in defeat from the game's initial failure, instead they decided to not charge until they felt like the community was happy enough with the changes that they could start charging. Even when they did start charging it was a reduced subscription price. Square Enix decided the best way to save their game was to get rid of the original development team all together and replace it with one headed by a developer who would listen to the community's wants and needs in order to move forward with fixing the game. The game now is a completely different game, and is going to change even more in the coming months leading up to its 2013 official re-release but a lot of their players have stuck with them and a lot have even now returned even though the re-launch is not yet complete (me being one of them who returned.)
Now what does this have to do with TERA? Well my intention in drawing this comparison is to illustrate this point, things can change. TERA is far from being dead, its current content is a far cry from how broken FFXIV's content was yet in FFXIV's case they are on their way from bouncing back from a far worse launch than TERA's. Yes, there are things about this game that need a lot of work, no one is denying that, but just because something needs work does not mean its down and out, it just means it needs work.
I for one, believe that if BHS/EME needed any sort of wake up call they've gotten it. The next few months after QoTA2 goes live will be TERA's make it or break it point and honestly, I believe they can make it, but they have a lot of work ahead of them to reach a goal that includes any amount of success. I will continue to support this game because despite the flaws it has at the moment I still enjoy myself every time I log in.
This is all just my opinion, the opinion of a single player among many, but for whatever its worth I do wish EME/BHS all the best luck in the world with making this game a success, and I am still excited for its future. As long as you all keep listening, keep refining, and keep innovating I believe in your future.