Quote: Macaw on 09/04/2012, 11:07 AM

Oh oh oh EME!!!

Add a poll on the site where people with a running subscription can vote for the new server names.

And to add salt to the wounds, don't include any of the existing names to the poll. >:D

Someone suggested the PvP server be named "Lake of Tears."

How win would that be? Seriously.


And while we're on the topic of comic relief; am I the only one who consistently reads the thread title as "Fail Producer Letter?" do I really need to get glasss?

There a strong chance you are a doom and gloom player, guess its time for our tin hats

Ive had multipleissues with them and their finance / accounting / subscription department. I've been overcharged, failed to cancel, resubbed, charged, failed to get game time, and most recently rwndomly had my game time reduced by a week....

They have fixed everything through their 'chat' feature onthe website, but it has taken a lot of hassle to do so, especially when the game was actually popular and had an hour snd a half wait time to chat online with a gm. Granted, theyve fixed everything, but i fully expect them to mess some other part of my sub up. I for one am very nervous about them having my financial data, and am wondering how i will remove it permanently from all of their databases when the day comes that i do quit. Hell, id rather remove it now to be honest, and just deal with chronoscrolls.

In short, all because your experience has been good so far doesnt mean everyone elses has.

Also, dont confuse the issue. I too have found the customer service to be helpful, friendly, and prompt. But the issue at hand is a financial one, and the way they are handling our money and financial data. That is quite serious, and in this regard I also contemplated reporting them to the BBB.