Resolved: Unable to Connect to Login/Game Server and Website

Minea Profile Options #1

-2

Hello everyone,

We believe we've resolved the issue. Thank you all for your patience! (Please let us know if you're still experiencing the same issue.)

-----------------------------------------------------------------

Hello folks,

Some users are experiencing an error that prevents them from connecting to the login/game servers and webpages. We are aware of this issues and are working to resolve them.

We'll continue to update you as more information become available. Thank you for your patience.
Edited by: Minea over 4 years ago
Minea Profile Options #2

2

Hello, everyone. We think we've resolved the issue. If you could try and let us know if it's working for you or not, that'd be great. Thanks!

----------------------------------------------------

Hello everyone, our operations has been working nonstop and have identified the cause. We are taking steps to resolve and prevent this from happening in the future. We'll continue to work on a resolution and update you as more information becomes available. We're sorry for the inconvenience.

----------------------------------------------------

We're working to get a resolution on this, please hang in there. Thank you for your patience.

----------------------------------------------------

We are continuing to work on this issue. Currently there is no eta but we will update you as more information becomes available. Thank you for your patience. :(
Edited by: Minea over 4 years ago - Reason: latest update added
Kaia69 Profile Options #3

2

1
Favorable
Kaia Lvl.60
Tempest Reach (PVE)
Elin Sorcerer
Thank you :)
Wlzard Profile Options #4

3

still waiting 14 hours
MercuryHatred Profile Options #5

1

2
Friendly
Kromash Lvl.65
Celestial Hills - Roleplay (PVE)
Aman Berserker
Glorious! An update! No longer in the dark
Lilith Profile Options #6

2

Thank you for keeping us informed.
DigiArc Profile Options #7

2

2
Friendly
Fiorii Lvl.65
Mount Tyrannas (PVP65)
Elin Priest
Hope it is resolved fairly soon. Glad to see this thread though.
I'll be waiting to see updates.
iDontBop Profile Options #8

2

12hours and counting here.... what a GLORIOUS support team you have there EnMasse :o)
Tene Profile Options #9

2

2
Friendly
Mahou Lvl.1
Tempest Reach (PVE)
Elin Mystic
Whatever you guys did 10-15 min ago made this thing SOOOOOOOOOOOOOOOOOOO much worse.

Just saying.

'Few' Affected is a big lie to, consider about 10% of the usual numbers in clan online right now. Most of the server is pretty ghost town.
Edited by: Tene over 4 years ago
Resee Profile Options #10

1

I assume the fact I went from being able to get on a few hours ago to not being able to connect at all means you all are fiddling with it. At least it's getting messed with.
Edited by: Resee over 4 years ago - Reason: I can type well. I swear.